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Support

Support



To contact support, please email [email protected]

Frequently Asked Questions

Account Issues

Q. What do I do if I can’t remember my password?
A. Please email customer support.

Q. How do I cancel my account?
A. You can cancel at any time by going to SegPayCS.com or call 866-450-4000 in the US & Canada or outside US 954-414-1610

Q. I have my password but I still can’t seem to login?
A. Remember that passwords are cAse SenSiTivE. Make sure you are entering the correct password.

Q. Can my billing company (SegPayCS ) change or reset my password?
A. Yes, please visit SegPayCS.com and search for your transaction. If that does not work for you, please email customer support.

Q. You are getting a message "Your account has exceeded the bandwidth download limit"
A. We have a 8GB/daily cap on video downloads. This cap resets automatically after 24hrs. If you have any questions regarding this, please email us.


Technical Issues



Q. What should I do if I’m having trouble with the site?
A. Our sites are best viewed on the latest versions of Firefox and Chrome. Please make sure your browser is up-to-date.